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White, seething, viciously destroy the next person that makes a sound pissed off.
My third call to the AT&T Tech Support line, at the time specified, was made.
Three menu selections in, I'm informed that AT&T/COVAD support is closed.
Closed. They closed the entire motherfucking helpdesk.
Worse, the 'polite' tech I spoke to the second time gave me a time AFTER they closed said helpdesk.

Thus ends ANY politeness or courtesy from my part; the lesson may indeed be taught to an 'innocent' tech, but I'm a long-standing believer in peer pressure as a policing measure. I'm having to fight my hands still just to type. Having ripped through the AT&T website, there isn't even a method to contact anyone except via the phone service that's fucking CLOSED.

After three cigarettes, I'm at least in control enough to cut tag this.

Someone is going to pay very dearly for this slight.

Flat | Top-Level Comments Only

From:

elisabeth.livejournal.com

I know, love, I know. I spent years in a collegiate IT environment... where my techs were Tier 2 and I was the lone soldier at Tier 3 running from disaster to disaster while the techs tried to minimize the other carnage. I understand how the system works.

My 'thus ends politeness' boils down to "Hi, this is the account number, now give me your supervisor so the person who's ass I'm kicking is someone who deserves it."

Because, you see, it was a Tier 2 tech that pulled the 'make the person call back after the call center is closed' stunt, and my tolerance for that kind of headgame is nil. I've tried to be patient, I've tried to be polite, and once AGAIN I've gotten shanked.

It took over two months to get the shipping department to send the damned modem.

Billing is insisting on charging me for three months of a service that up till two weeks ago I didn't even have the HARDWARE to run.

And now tech support wants to play clever little games.

I've had it. I'm not going to fillet some poor grunt manning the phones; I want someone who's anchoring a desk and letting these things happen. The only way I'll unload on the Tier 1 startpoint is if they refuse to pass me up the chain.