Darlin', that's the kind of service that you should EXPECT from a doctor...not what you'd been getting, but what this new guy did. You are the customer, you are paying them for a service. It is up to them to meet your expectations as to what constitutes GOOD customer service. If they do NOT meet those expectations, then you are very within your rights to make the fact that they are currently inadequate in that area known to them. If they STILL don't change, then it's time to move on and find someone who suits you. No one EVER has to put up with an inattentive or unresponsive medical professional. That's something I feel very very strongly about, and I have walked out of a doctor's office before and demanded my records from the nurse. When she asked why, I told her exactly why. She nodded, had me sign a release form, handed me my records, and told me that I was the third person that week to do the same.
Don't tolerate it, hon. They aren't gods. They're humans, and as such, they need to be reminded from time to time that WE are humans too and not just charts and numbers.
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timeasmymeasure
On doctors
Date: 2003-08-27 07:41 am (UTC)Don't tolerate it, hon. They aren't gods. They're humans, and as such, they need to be reminded from time to time that WE are humans too and not just charts and numbers.