I know, love, I know. I spent years in a collegiate IT environment... where my techs were Tier 2 and I was the lone soldier at Tier 3 running from disaster to disaster while the techs tried to minimize the other carnage. I understand how the system works.
My 'thus ends politeness' boils down to "Hi, this is the account number, now give me your supervisor so the person who's ass I'm kicking is someone who deserves it."
Because, you see, it was a Tier 2 tech that pulled the 'make the person call back after the call center is closed' stunt, and my tolerance for that kind of headgame is nil. I've tried to be patient, I've tried to be polite, and once AGAIN I've gotten shanked.
It took over two months to get the shipping department to send the damned modem.
Billing is insisting on charging me for three months of a service that up till two weeks ago I didn't even have the HARDWARE to run.
And now tech support wants to play clever little games.
I've had it. I'm not going to fillet some poor grunt manning the phones; I want someone who's anchoring a desk and letting these things happen. The only way I'll unload on the Tier 1 startpoint is if they refuse to pass me up the chain.
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timeasmymeasure
no subject
Date: 2004-12-04 09:35 am (UTC)My 'thus ends politeness' boils down to "Hi, this is the account number, now give me your supervisor so the person who's ass I'm kicking is someone who deserves it."
Because, you see, it was a Tier 2 tech that pulled the 'make the person call back after the call center is closed' stunt, and my tolerance for that kind of headgame is nil. I've tried to be patient, I've tried to be polite, and once AGAIN I've gotten shanked.
It took over two months to get the shipping department to send the damned modem.
Billing is insisting on charging me for three months of a service that up till two weeks ago I didn't even have the HARDWARE to run.
And now tech support wants to play clever little games.
I've had it. I'm not going to fillet some poor grunt manning the phones; I want someone who's anchoring a desk and letting these things happen. The only way I'll unload on the Tier 1 startpoint is if they refuse to pass me up the chain.